Latest version: 11 January 2021

The Gitschberg Jochtal Ski & Holiday Area has teamed up with local establishments, the Gitschberg Jochtal ski area and public authorities to develop a safety plan for the coming winter season.
Although the winter season of 2020/21 is bound to be different from previous years, we are sure that you will enjoy a wonderful holiday with your friends and family, with memories to treasure for many years to come.

The winter season in the Gitschberg Jochtal Ski & Holiday Area will officially kick off on 18 January 2021. 
The strengths that characterise our holiday area include the vast expanses stretching between the Rodenecker-Lüsner Alp and the Fane Alp in Vals, the many diverse hiking routes through the snowscape, and an extensive ski area that offers winter sports fans plenty of space and freedom.
A strict safety plan is being implemented everywhere in the holiday area and especially on the ski slopes, in order to protect staff and guests alike and allow for a carefree outdoor experience that boosts health and suits every taste.

We focus on safety
This past summer season, we were delighted to welcome many guests who came from near and far to spend their holiday here. We also used the summer months to prepare for the winter season in the best possible way. Aiming to protect everyone’s safety, we have drawn up a set of standard guidelines that will be constantly updated according to the evolving situation and requirements.

Together for the common good – taking responsibility
Please help us protect everyone’s safety, including yours, by following these basic rules:

  • Maintain 1-metre social distancing
  • Nose and mouth protection is mandatory in the following places:
    o on ski buses and at the bus stops
    o at lift pass sales points
    o in the entrance area to lift facilities
    o inside the lift cabins
    o in restaurants and huts (except when seated at the table)
    o inside shops, ski schools, ski hire shops and ski depots
  • Wash and sanitise hands regularly
  • Dispose of single-use masks properly
  • Opt for cashless payment
  • Avoid peak hours
  • Only leave your accommodation if you are healthy
  • Act responsibly
  • For cable cars/gondola lifts with enclosed cabins, the maximum occupancy allowed is 50% of the available seats. On the Hinterberg 6 chairlift the canopy must be left open

Lift facilities
Visitors to the Gitschberg Jochtal ski area can look forward to 55 kilometres of pistes that are groomed to perfection every day. The 15 modern lifts that serve the ski area are sanitised regularly to ensure safe transportation.
Standard ski equipment, including gloves, helmet, skis and balaclava, meets safety requirements and offers excellent personal protection.

  • Compliance with safety measures, inspections and updates
  • Social distancing (nose and mouth protection when the 1-metre minimum distance cannot be maintained)
  • Distance markings in the checkout areas
  • Separation screens between customers and sales staff
  • Nose and mouth protection mandatory for passengers inside lift cabins
  • Cabin windows left open during transportation for additional ventilation
  • Regular sanitisation of lift cabins
  • Closing of chair lift covers not permitted during transportation
  • Staff wear nose and mouth protection as required by law
  • Online purchase of lift passes, to be picked up at the designated boxes
  • Information on current COVID-19 regulations
  • Specially trained staff to perform supervision duties and provide information

Tourist accommodation
The villages in our holiday area offer a variety of establishments and accommodation options. They have carefully prepared for the winter season and comply with our safety guidelines.

  • Staff comply with regulations and safety measures
  • Inspections to ensure compliance with safety measures; hygiene standards are constantly updated
  • Nose and mouth protection is mandatory for all staff and visitors
  • Compliance with social distancing rules
  • Hand sanitiser dispensers available in public areas
  • Daily cleaning and disinfection of public areas
  • All establishments are equipped with mandatory Covid-19 emergency kits (including surgical masks, disposable gloves, disinfectant wipes, disinfectants etc.)
  • Establishments have a reserved direct line to the South Tyrolean Health Service
  • Flexible cancellation policies are offered in case of closure of the ski area and/or travel ban
  • Lift pass service at the hotel
  • Cooperation with a local test lab allows for on-site testing in cases of suspected infection. If required, swabs can be performed before departure.
  • A self-testing procedure is currently under development (to allow for tests to be performed by the person concerned at the hotel, either on their own or under supervision)

Food service – restaurants and huts
With the local cuisine being among our strengths, it is important to ensure that guests can enjoy a carefree culinary experience. Naturally, the restaurants and huts in our holiday area have introduced a series of safety precautions.

  • Staff comply with regulations and safety measures
  • Inspections to ensure compliance with safety measures; hygiene standards are constantly updated
  • Staff wear the mandatory nose and mouth protection
  • Compliance with minimum distance and/or installation of separation screens
  • Hand sanitiser dispensers available at the entrance
  • Nose and mouth protection is not necessary when seated at the table/during meals
  • Tables and service area are sanitised continually
  • Daily cleaning and disinfection of public areas
  • Separated entry and exit routes, if possible
  • Table reservation is recommended, if possible

Transport – buses and ski buses
This winter, we will continue to offer our guests extensive bus services to the lift valley terminals of the Gitschberg Jochtal ski area. Public bus lines to the Rodenecker-Lüsner Alp will also run as usual.

  • Bus drivers with passenger contact wear nose and mouth protection
  • Daily health checks for bus drivers
  • Buses are disinfected on a regular basis
  • Nose and mouth protection is mandatory for passengers
  • Transport capacity is reduced to 80%
  • 100% capacity for journeys under 15 minutes, for public safety, and for the day’s final journeys
  • Guests are encouraged to travel on early buses (advantages include: no queuing, more safety, more comfort, shorter waiting times, more time on the slopes)

Ski schools
Our two excellent ski schools have developed their own anti-Covid safety plan. Special attention is given to children and beginners, so that everyone can learn to ski in a safe, carefree setting.

  • Observance of social distancing (nose and mouth protection when the 1-metre minimum distance cannot be maintained) and density limits
  • All staff are trained regarding Covid-19 and relevant guidelines; ski instructors undergo daily health checks
  • Visitors are required to wear nose and mouth protection when indoors
  • Separation screens between customers and sales staff
  • Group size in compliance with legislation (may be adjusted during the season)
  • For each individual ski instructor, a contact list is compiled – to be deleted 2 weeks after the course
  • Ski instructors are tested regularly by the South Tyrolean Health Service
  • Hand sanitiser dispensers available at the entrance to the offices
  • Offices are disinfected daily
  • Sufficient natural ventilation of the premises
  • Online booking for sports courses
  • Award ceremonies are held in compliance with Covid-19 guidelines (no joint award ceremonies)
  • Refund of deposit/course fee for non-attendance due to positive Covid-19 tests
  • Reimbursement of pre-paid classes in case of illness, subject to presentation of a medical certificate

Hire service and depot
Safety regulations also apply to the various ski hire shops in our holiday area, which nevertheless continue to offer excellent service with the latest in ski equipment and competent advice.

  • Observance of social distancing and density limits
  • Nose and mouth protection is mandatory for staff and customers
  • Separation screens between customers and sales staff
  • Hand sanitiser dispensers available at the entrance
  • Staff record every hire
  • All ski equipment is disinfected after each use
  • Sufficient natural ventilation of the premises
  • Daily routine disinfection of the premises
  • If possible, separated entry and exit routes
  • Online booking of winter sports equipment

Local information offices
The staff in our offices in Vals, Meransen, Mühlbach, Rodeneck and Terenten are happy to offer competent advice and information, and look forward to welcoming you to the Gitschberg Jochtal Ski & Holiday Area this winter.

  • Observance of social distancing and density limits
  • Nose and mouth protection is mandatory for staff and customers
  • Separation screens between customers and staff
  • Outdoor desk for safe service
  • Hand sanitiser dispensers available for indoor desks
  • Sufficient natural ventilation of the premises
  • Daily routine disinfection of the premises
  • Information available by phone and e-mail

Safety standards for group travel
The Gitschberg Jochtal Ski & Holiday Area also specialises as a destination for group travel, ski safaris and school trips. We know that this year, due to legal restrictions, we won’t be able to welcome many of our loyal groups – some of whom have been our regular guests for over 30 years. Nevertheless, we have introduced additional measures for the protection of travel groups who visit us in the winter season 2020/21.
The safety rules detailed above apply to all areas, with the following important additions:

  • Lift facilities & lift passes
    o Group passes may be booked in advance by e-mail or collected at our offices in Meransen (meransen@gitschberg-jochtal.com or +39 0472 520322) or Vals (vals@gitschberg-jochtal.com or +39 0472 547113) by prior appointment
    o Group leaders will pick up the passes at the ticket counters on registration
  • Accommodation
    o Group accommodation is organised in compliance with applicable laws and regulations
    o If necessary, dinner and breakfast may be served in turns
    o If a member is found to be positive to Covid-19, their return trip may be organised and coordinated jointly with the South Tyrolean Health Service and the group’s insurance company
  • Food service – restaurants and huts
    o Please call the hut of your choice in advance to reserve a time slot for your group
    o For reservations or information about the huts, you are welcome to contact our offices in Meransen and Vals 
  • Transport – buses and ski buses
    o This winter, the bus lines from Natz-Schabs to Vals will be running as usual
    o As in the past, ski buses for groups in Meransen can be booked via the Gitschberg Jochtal Mobility Centre
    o Buses are disinfected regularly
    • Ski hire and depot
    o Groups must contact ski hire shops in advance to make an appointment
    o For reservations or information, you are welcome to contact our offices in Meransen and Vals

A commission of five experts has been appointed to monitor the evolution of coronavirus infections. Current data on the situation in South Tyrol is published on the website of the local provincial administration and continually updated by the South Tyrolean Health Service and the Civil Protection agency.
For tourist information not related to medical or organisational matters, you can call Südtirol Information on +39 0471 999 999 (open Monday to Friday 9.00 to 12.30 and 14.00 to 18.00; Saturdays from 9.30 to 12.30 and 14.00 to 18.00).
Callers from Italy who have medical and organisational questions should call the freephone number 800751751. The service is available daily from 8.00 to 20.00.
Click here for detailed information on the safety measures introduced by the South Tyrolean provincial administration (compliant to provincial law and constantly updated).

This page is constantly updated.
Subject to change.
Latest version: 11 January 2021
 
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